Privacy Policy
ALS Limited and its related entities (ALS Group, we, our, or us) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application available on Google Play (the App), and your rights in relation to that data.
By using our App, you agree to the terms of this Privacy Policy.
1. What Personal Data We Collect
When you use the App, we may collect the following types of personal information:
Name
Email address
Company details
Job title
Contact number
Device or login data (e.g. IP address, device ID, OS version)
App usage information
Approximate or precise location data (if you grant location permission)
Any data you voluntarily provide through forms or communications
In limited cases, we may collect additional data if required to fulfill legal or contractual obligations or to provide specific functionality within the App.
2. How We Collect Data
We collect personal information:
When you register for an account
When you are invited to join by ALS or its affiliates
When you interact with the Apps features or submit data
Through automated systems like analytics tools or crash reporting
When you enable location services on your device (see Section 3 below)
From our internal systems (e.g., integration with ALS LIMS or Azure B2C)
From your employer (if applicable) or ALS representative
3. Why We Collect Your Data (Legal Basis)
We process your data for the following reasons:
To provide access to the App and its services
To verify and authenticate user accounts
To fulfill contracts with ALS clients
To ensure the security and proper functioning of the App
To improve user experience and troubleshoot issues
To enable features that require location data, such as tagging sample collection points, navigating to job sites, or improving location-specific services (if location permission is granted). You can control location permissions at any time through your device settings.
To comply with legal obligations or regulatory requirements
4. Sharing of Data
Your personal data may be shared: Internally within ALS Group entities
With service providers or partners who assist in delivering App features (e.g. cloud hosting, analytics, support services)
As required by law or to respond to legal requests (e.g. court orders)
With your employer or ALS contact if your access is granted through them
All third parties are required to comply with data protection standards and process information only as instructed.
5. User Rights
You have the right to:
Access the data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing
Withdraw consent (where applicable)
Lodge a complaint with a data protection authority
Requests can be submitted using the contact details at the end of this policy.
6. Account Registration
Accounts can be created in one of two ways:
1. Self-Registration: Users register via email and confirm their identity.
2. Invitation: ALS may send an invitation to eligible clients pre-registered in our LIMS system. The invited user must complete account setup themselves. Final approval is completed by ALS Client Services.
7. Childrens Privacy
This App is not intended for use by individuals under the age of 16. We do not knowingly collect data from children without parental consent.
8. Security of Data
We use industry-standard technical and organizational measures to protect your data, including secure authentication, encryption, and access control. However, no method of transmission over the Internet or mobile device can be guaranteed as 100% secure.
9. Data Retention
Your personal data is retained only as long as necessary for its intended purpose, or as required by law. Once no longer needed, we securely delete or anonymize the data.
10. International Transfers
As a global organization, your personal data may be transferred and processed in other countries. We ensure adequate safeguards are in place to protect your data, consistent with applicable laws.
11. Cookies and Analytics
Our App may use cookies, similar tracking technologies, or analytics SDKs (e.g. Firebase) to improve performance and understand user behavior. These do not collect sensitive personal data. You can manage cookies through device settings.
12. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page and become effective when posted.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, you may contact us:
Privacy Officer, ALS Limited
Level 9B, 25 King Street
Bowen Hills QLD 4006
Australia
Website: www.alsglobal.com